To apply for a return, please enter your order number and email address below. If you have any questions, please see below.
WHAT ITEMS ARE RETURNABLE?
If within 14 days of receipt of delivery, in original condition, unwashed and unworn most items are eligible for return. Items must not be worn, used or tampered with and must be placed into their original packing. If items are in less than perfect condition the items will be sent back at the customer’s expense, or Orange Poppy, at its sole discretion, may charge a restocking fee. Refunds are issued back to the original method of payment or with an online credit.
WHAT ITEMS ARE NON-RETURNABLE?
Free gifts or promotional items including clearance/discounted items, mystery bundles, holiday items, or hair accessories and swimsuits (for hygienic reasons). Pre-order items are final sale and not eligible for return or exchange.
ARE THERE ANY CHARGES FOR RETURNS?
There are no charges for returns as long as RMA# is obtained correctly and items are shipped back in original packaging. Original shipping charges are non-refundable. You are responsible for return shipping charges. Items that are returned not following the instructions listed above will be charged a 15% restocking fee.
DO YOU OFFER EXCHANGES?
Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed for refund or store credit only.
We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item. Store credit cannot be applied to that new order that has been placed. Credit MUST be used for future purchases.
HOW DO I RETURN?
Enter your order number and email address in the fields above and click "Lookup" Follow the on-screen instructions and select the items you want to return You will get a confirmation email with shipping guidelines
HOW SOON WILL I GET MY REFUND?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your return will be processed, and a credit will automatically be applied original method of payment or store credit issued, within 10 business days from the date we receive the return
Damaged items MUST be reported within 5 days of receiving the goods. Holiday items are non returnable and non refundable unless damaged which must be reported within 5 days.
Orange Poppy will refund the cost of the returned merchandise as soon as we receive the delivery, and send you an email to confirm that the return has been completed. Refunds are in the form of original payment. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account. NOTE: We do not accept C.O.D. deliveries for returns, exchanges or any delivery of any sort. Also, we don't refund original shipping and handling charges.
REFUSED OR UNDELIVERABLE PACKAGES
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order. YOU WILL BE CHARGED THE UNDELIVERABLE FEE THAT THE COURIER CHARGES US If you choose not to have your order re-delivered we can refund you the cost of the items but the original shipping cost and the undeliverable charge from the courier will be deducted from your refund.
Orange Poppy is not responsible for:
- Delays with USPS shipping
- Products that are lost or damaged in the mail.
- The US Postal Service will be responsible once we ship the packages.
- Shipments marked as delivered by the Post Office but you have not received it.
If you have an issue regarding the shipment of your order once it has left our facility, you will need to contact your local Post Office to obtain information regarding your package.
HOW DO I CHANGE OR CANCEL MY ORDER?
We all want our orders to arrive as quickly as possible, for this reason, we are unable to change or edit an order after it has been submitted. Oftentimes, our orders ship within 24 hours. For this reason, if you need to cancel an order, please email us at firstname.lastname@example.org within 2 hours after making your purchase. Once your order has been processed, we will be unable to cancel you order. We apologize for any inconvenience and will do our best to assist you. Requests MUST be submitted via email to support@shoporangepoppy. We are unable to cancel orders via Facebook, Messenger, or Instagram.
HOW DO I KNOW IF MY ORDER WAS PLACED?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. If you placed an order but have not received the order confirmation email, please check your spam/junk folder. If still unable to locate your order confirmation email, please login to your account.